South Suburban College provides access to appropriate College faculty, staff, and administrators to resolve questions and concerns about SSC policies, procedures, and other actions or inactions by the College.
Except in matters involving concerns of sexual harassment, students are encouraged to resolve any complaints and/or concerns by first having a discussion with the faculty, staff, or administrator.
General guidelines are given below:
|Complaint Against or About:||Contact:|
|Staff (includes Administrator)||Staff or Area Supervisor|
|Faculty||Appropriate Dean over Area|
|Grade||Faculty or appropriate Dean|
|Discrimination or Sexual Harassment||Dean Student Services|
|Disabilities/Accommodations||Services for Students with Disability Office (SSDO)|
|Customer Service||Area Supervisor|
|Academic Program or College Service Area||Area Supervisor|
If a student does not agree with the initial discussion and suggested resolution, the student may file a written (formal) complaint. A complaint is a concern that a policy or procedure of the College has been incorrectly or unfairly applied or a charge against a person’s behavior.
Please follow the applicable complaint procedure below:
General Complaint Process
Anything not covered by the policies set forth above, shall be governed by the general complaint process. The forms set below shall be utilized and filed within 7 days of the alleged event. The designated South Suburban College administrator shall work with the individual to resolve the matter. In all cases, any complaint shall be appealable to the area Vice President, whose decision for the College shall be final. Students may also file a complaint directly with the Illinois Community College Board or the Higher Learning Commission.
Students may file complaints against all South Suburban College employees, other than faculty, by completing and submitting the Non-Academic Complaint Form. The complaint will be forwarded to the appropriate department.
General Student Complaint for Faculty
Students may file a general complaint against a faculty member, by completing and submitting the Student Complaint Form to the Office of the Vice President of Academic Services. From there, the complaint will be forwarded to the appropriate department.
Online Learning Students
SSC is a member of the State Authorization Reciprocity Agreement (SARA). SARA is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of post-secondary distance education courses and programs. As a result, if the above resources have been exhausted and there is still no resolution to your concern, you may follow up the Illinois Community College Board. If you are a student living out of the State of Illinois you may also file your complaint with the state in which you reside (see Student Complaint Information by State).