Student Self-Service will be unavailable during a scheduled upgrade from March 13 at 4:00 PM and continue through March 20. Students who wish to register during the outage window can do so by completing a paper registration form available in-person at the SSC Circle.
South Suburban College maintains a Refund Committee tasked with reviewing requests from current and former students seeking refunds related to attendance costs. These refunds encompass the elimination of debt on student accounts or actual reimbursements. The institution has established a formal process for individuals to seek debt relief due to physical, medical or financial hardships. A committee comprised of one College representative from the three Divisions of Academic Services, Student Services, and Administrative Services evaluates these requests and determines eligibility for approval based on the provided information. Decisions will be rendered within 10 days of the request. A majority vote represents the final decision for the specific debt relief request.
Eligible Reasons for Hardship Debt Relief Requests:
- College error,
- Serious injury or illness,
- Chronic illness,
- Medical issue of a family member in which the student has to become a caretaker of that family member,
- Mental health condition,
- Sudden or consistent lack of transportation issue, and
- Significant cost of living increase.
Requirements for a Hardship Debt Relief Request to be considered:
- Hardships must be submitted within 12 months of the end of the semester of occurrence.
- Hardship caused student to withdraw late or automatic withdrawal (AW), or student had to retake the class due to a failing grade as a result of hardship.
- Hardship Debt Relief Request must be from most recent semester enrolled.
- Hardship Debt Relief Request Form must be completed in full.
- The reason for hardship is clearly identified and described in detail.
- Documentation is provided and verified to support the request.
Process:
Students seeking Hardship Debt Relief for outstanding balances or refund claims should complete the request form available through the provided link. The following steps outline the process under the Hardship Debt Relief initiative:
- Submission of Request: Individuals in need of support through the Hardship Debt Relief process must submit a request using the designated online form. Applicants are required to include supporting documents such as medical records, emails, or other evidence demonstrating hardship during the relevant period.
- Review and Verification: Upon receiving the request, the College conducts a thorough review to ensure accuracy and completeness. If necessary, the institution may reach out to the applicant for further clarification or additional information.
- Forwarding to Review Committee: After verification, the request is logged for tracking purposes and forwarded electronically to the Hardship Debt Relief Review Committee for evaluation.
- Committee Review and Decision: The Committee members review the request and provide a decision (yes, no, or request for more information) within seven days of receipt. Final determinations are made based on majority consensus, and the Office communicates the outcome electronically to the applicant’s provided email address.
- Approval Process: If the request is approved, the Office initiates appropriate electronic communication with the Business & Accounting Office for processing and posting to the individual’s account. Documentation of the approval is maintained electronically in the Business & Accounting Office.
Withdrawal Policy: Additionally, South Suburban College allows students to officially discontinue attendance in a course after the refund period. Following the proper withdrawal process results in the assignment of a grade of “W” on the student’s transcript.